These new guidelines were published in June by the Cloud Select Industry Group.
Forming part of the European Commission’s wider Cloud Computing strategy which was unveiled in 2012, the guidelines have been described as a first step towards standardised building blocks for terminology and metrics in cloud SLAs. They aim to improve the drafting clarity and customer understanding of cloud SLAs. European Commission Vice-President Viviane Reding said: “[the] new guidelines will help generate trust in innovative computing solutions and help EU citizens save money. More trust means more revenue for companies in Europe’s digital single market.” The 62 page guidelines – created by a drafting team which included participants from IBM, Amazon, Microsoft and T-Systems – deal with service levels relating to availability, reliability, security, support services and data management, and take into account the guidance of the Article 29 Working Party.